So-so experienceThe website was good and I was pleased with the service. The bag i ordered was well described and a better price than the other website I found it on but I decided to return it as it was larger than I expected and a little too cumbersome for everyday use.I think it is unreasonable to expect people to return an item to the seller within 7 days (5 working days) as it is not enough time to make a decision and post it back. after a lot of confusion I spent money on a return with collect plus only to realise tTo summarise, a mostly negative experience. I i would like to see a free returns process. But I liked how informative the posting out process was with texts and emails from JulesB and [Link].