Wow what customer serviceI wasn't sure what size to get as the reviews said they come up smal, so I rang up and an extremely helpful lady - I'm sorry i can't remember her name - after discussion said she had about the same size feet and she went to try them on for me. Then she phoned back and suggested I get the larger size which are just right. Wow what a difference to my old Hunters these Bog boots are so warm and comfy.Thank you Easy Wellies for your help I will certainly tell my friends