02 January 2012 Excellent product but poor order administration I firstly tried to order on the website, but this failed as the product wouldn't add into my basket. I then placed the order by phone but was overcharged (for delivery) as there was a promotion of free delivery on orders over ¡ê50 running at the time. The saleslady agreed to cancel and reinvoice my order at the correct price, but 24 hours later this had not been done. I sent an email and after providing my credit card details again the order was reinput, but when the email confirmation came through, it had the wrong house name selected in the address. Having got this corrected, the product was despatched and delivered speedily. I have fitted it and am very pleased with it, despite all the hassle. The errors were all resolved speedily and courteously once I had pointed them out, but they shouldn'y really have arisen in the first place.