** UPDATED TO 5 STARS ** Fantastic initial service, less good for returns**[Update: I have updated my rating to 5 Star following the level and quality of service that I received after my initial feedback was reviewed. This kind of responsive and personal sevice reflects the other reviews and means that I will recommend them to others and visit again. Thank you].** I had a query about my trainers before I bought them and the lady I spoke to was so helpful and I felt really pleased. When they arrived and were too small I phones back and again spoke to a very helpful lady who helped me to send them bck and again advised me. Unfortunately after that, I didn't receive my dispatch e-mail, no confirmation receipt and they dodn't arrive. I had to keep chasing and calling but they appeared to have been lost. A shame after such excellent initial service. On receipt I was still unsure as to whether to go up half a size but couldn't afford to return them as I need them for pre-season training. Thanks