Good communicationSupadance shoes seem to be the only shoes that fit my feet - so when my old pair broke (from over-use, not poor quality!) I didn't hesitate to order another pair. There was a bit of an issue with the sizing - but hard to know exactly what size is what, in different countries. I recieved a pair that was too big, so had to send it back. The second pair I got fit.There were a bunch of emails back and forth between myself and the sales person from Supadance, and they were extremely helpful and answered all of my questions. I'll be buying my next pair of shoes from Supadance :o)