Easy ad very speedy :)Bought 2 sets of wellies one set for me and one for my partner, they both came in 2 days, was very impressed with the quickness of delivery. Mine unfortunately didn't fit as I have bigger feet and calfs than I thought, so rang through to customer service and the gentleman on the line couldn't be more helpful with the sizing and helping me choose the best ones for the fit :) I did a "boot swap" and the delivery man turn up the next afternoon, couldn't believe how quick and easy it was!! Lucky for me the new pair fit perfectly and have been taken on lots of dog walks already :).... Will definitely use again ad thank you for all your help!!!