Its not the issue, its how its solved that counts!Recently having had a few issues with getting the right cricket shoes from Barrington Sports, I wrote a review in which I stated that I was entirely happy with the outcome, even though it had been a frustrating episode. I have a nice pair of spikes at a reasonable price, returned the ones I didn't want and all was well with the World.But, to my surprise, and delight, this was not good enough for Barrington Sports! Not only did James Wall of the management team call me with a personal apology, he kindly refunded me appropriately for all the inconvenience.This is first class service and they can be assured of being the supplier of all my sporting goods requirements well into the future. I was not encouraged or prompted to re-write my review, it was just the right thing to do when I realised what a quality organisation Barrington Sports is. Excellent service, top quality product and value for money.If Carlsberg did Sports equipment companies...this would be the one!