Great personal service by phone and very cheap delivery costsI ordered Bogs boots for my son but unfortunatley ordered the wrong pair. Then I ordered the right pair but did not read about getting a size bigger! When I went to re-order in time for Xmas, to my horror they had every other size than the one I needed. This was with less than a week to go!I rang the company and explained my dilemma. No problem to the man I spoke to. They were due to receive a big order from America that day and he took my details and processed the order as promised that evening. The boots arrived within three days to the Isle of Man! Even with returning two pairs, the shipping costs were less than ordereing one pair from originator!! So a happy Xmas for all of us!Well done. Will recommend site to others.