31 July 2012 Very good customer service, slight order mistake I made two orders, the first was delayed due to the courier holding things up (query re: the address, but didn't tell anyone, so it just say in the depot for a week). The second had an extra item in. However, every time I spoke to the customer service chaps, they were very helpful and wanted to make sure that something was done quickly. The refunded orders were handled without issue. Many thanks on a job well done - we'll probably be buying some kitchen cupboard shelving / sliding racks from you too!!