31 October 2011 Dear Mani I¡¯m sorry that you felt we deserved a 1 star review for our products and service. I have checked your order for an Atlantic Old English Colchester Door Handle and matching turn and release and can see that we received it on 10 October and despatched it on 11 October. I can see that ¡ê5.99 was deducted from the carriage charge as you told us that the handle was a sample. At the moment we are selling this product at a special price of ¡ê24.99 (¡ê20.82 only recouped by us). To check that we are selling this for a fair price I have checked what some of our competitors are selling it for and this ranged from ¡ê30 to ¡ê41. We operate a Fair Pricing Policy here at Handles4doors and ¡ê24.99 is an extremely competitive price for this quality handle. As we were very concerned on hearing your comments we have contacted our supplier, Atlantic, who have confirmed that their products are sold to all suppliers at the same price, therefore your price of ¡ê16 is puzzling. Perhaps the handles you have bought are copies of the genuine product or, if genuine, have been sold at a clearance price for some reason. Unfortunately, we were not given the opportunity to discuss the above reasons with you and only today, from your review, discovered that you were dissatisfied. If you wish to return the handle to us, as long as it is in its original condition and un-fitted, then we will be happy to give you a refund. Kind regards Suzanne Faulkner Director Richard Comer