Cutomer service lacking.Before ordering anything on the internet I always check the comments left by other customers. The comments for Supadance were very good. Fast delivery, excellent customer services etc. I also checked your website and forums for sizing issues. The overriding number of comments stated that it was advisable to order your usual size.I ordered 2 pairs in the sizes I can usually be. I did this to be on the safe side because I was really keen on the shoes I had ordered. This was a big outlay but I was sure it would be worth it. The next working day the money went out of my bank, I had no email informing me of an estimated delivery date, I had no email stating they had been dispatched. In fact I heard nothing until they arrived 2 weeks after the money was taken out of my account. Most internet companies do not take the money for the item until it's been dispatched.Both sizes were too small, this was a huge shock as the second pair I ordered was the biggest I've ever had to order ever. Although disappointed I sent them back and asked for the next size up. I sent them recorded as was recommended. I checked the Royal Mail website the next day and they had been delivered. Again I heard nothing for nearly 2 weeks! Then a letter arrived stating that I would be getting a full refund and the next size up I had ordered was not available. No apology or recommendations for other styles.I'm so disappointed about every aspect of this experience and transaction. It has cost me nearly ¡ê15 in postage and I have nothing to show for it. I will not be recommending your company to my dance school colleagues I¡¯m afraid.