Fast, efficient service. This is the second pair of shoes I have purchased online from shoetique and can't fault the service at all. I received the latest pair of shoes within a couple of days of ordering them. Unfortunately they were a bit small, however the instructions for returning items on the enclosed form were clear and easy to follow, allowing you to choose between a refund and an exchange. I opted for an exchange, completed the form, stuck on the prepaid postage label and sent the shoes back on a Thursday. By Monday I had received the new pair of shoes!! Absolutely fantastic service and would recommend this company without any hesitation and I will be back again once I have some christmas money to spend!!